IT Support Technician

PRN - Blue Bell, PA

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Looking for a challenging and rewarding career in the IT Field? If so, we have the perfect role for you!

This position reports to the Assistant Director of Business Systems and Technology and maintains a close relationship with our off-site IT Support desk. This role will have significant communication with the Director of Analytics and Business Systems Manager. Ultimately, the person will work with everyone in the company during new user setup and on-going hardware/software support.

Essential Duties and Responsibilities include

Coordinate with outsourced IT Support Desk to diagnose hardware and software problems
Provide desk-side support for users within the office and phone support for external users
Serve as a point of escalation for complex issues with phone systems, Google Apps, network, and desktop support
Maintain the process for Asset Management
Setup new users with computers/laptops/phones and all relevant business applications
Identify opportunities to improve current processes and to act as a champion to change within the enterprise applications
Monitor industry activities and identify and recommend technology products or equipment that improve company productivity
Provide coaching and mentoring on the functionality, applicability, and usability to all users of business applications
Writing technical documents and procedures when necessary for staff
Other duties as assigned


Organizational skills are pertinent in this position
Exceptional analytical and problem solving skills
Ability to systematically troubleshoot complex problems
Ability to work and interact with departments throughout the organization
Exceptional written and oral communication skills
Occasional evening and weekend work will be required when necessary

Technical Skills

College Degree, Information Systems or Related Field preferred
Minimum three years experience in related field
NetSuite or comparable ERP/CRM experience preferred
Experience working in a fast paced Sales & Marketing environment

*PRN is an Equal Employment Opportunity Employer

Click Here to Apply

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